ACCOUNT INFORMATION

How do I make an account?
You will be directed to make an account when you check out. But creating an account is optional, and you can choose to check out as a guest.

If you’d like to create an account, click HERE to start.

Do I have to create an account to place an order?
Creating an account is completely optional, but it makes it easier to place an order, and follow your order status.

Do your styles run true to size?
Please see our size chart for exact sizing information. We also list the exact measurements of our models on each product page.

What kind of payment options do you accept?
We accept Visa, Mastercard, American Express, Discover, Paypal, Venmo, Apple Pay, Google Pay, Diners Club, JCB, and Shopify Pay.

Will I be charged taxes on my order?
The tax fees will depend on your shipping address and will be charged according to the laws of the state.

What do I do if there’s an order or shipping error?
Please email us directly at customerservice@merrickwhite.com and we’ll help you figure it out!

PRE-ORDER INFORMATION

How long will pre-orders be open?
Pre-orders will be opened for two weeks.

When will my order be shipped?
After pre-orders are over and all pre-orders are fulfilled, packages will be fulfilled within 2-3 business days after you place your order. You can track your order in your account, and see shipping speeds on our Shipping and Handling page.


RETURN INFORMATION

Is there a return or restocking fee?
There's a flat $7.00 return fee, and no restocking fee.

How do I request a return label?
Please see our return information on our Return and Exchanges page.

How do I start a return?
Please see our return information on our Return and Exchanges page.

When will my order be shipped?
During pre-orders, no shipments will go out until the product arrives in our warehouse. You will be notified by email once your order is shipped, and it will arrive within 5-7 business days.

After pre-orders are over and all pre-orders are fulfilled, packages will be fulfilled within 2-3 business days after you place your order. You can track your order in your account, and see shipping speeds on our Shipping and Handling page.

 

MISCELLANEOUS INFORMATION

What size does Merrick wear in the collection?
Merrick wears a size small in the collection, and 2-4 is her normal dress size.

Will you be offering petite or tall sizing?
We do not have petite or tall sizing specifically, but between our two lengths of dresses, we think that you’ll be able to find something that works for you! We show the dresses on models ranging in height from 5’0” to 5’9”, and from size extra small to size large, and all of the dresses looked amazing on them. Also, the tie around the waist is completely adjustable, so it works whether your torso is short or long.

Are these dresses maternity or nursing friendly?
Definitely. The waistbands can be removed for a more flowy swing dress, or you can tie the waist above your bump. And our two henley neckline dresses have functional buttons so they are very nursing friendly.

Are these dresses machine washable?
Yes! We know you guys are busy moms, working women, college students, or grandmothers. No need for dry cleaning – just machine wash these on a delicate setting and lay them flat to dry to preserve the amazing buttery soft quality of the fabric and avoid any pilling.

 

Any other questions? Email us at customerservice@merrickwhite.com

 

 4051 Freeport Pkwy #300, Grapevine, TX 76051